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FAQ about Madison Phone Repair

If you have questions about warranties, what's wrong with your device, or how Madison Phone Repair works, you are in the right place! We compiled a list of the most common questions we're asked about our services and what could be going on with your device!

  • Can Madison Phone Repair technicians only repair cell phones or can they repair other devices as well?
    At Madison Phone Repair, we repair phones on a daily basis. In addition, we are also capable of repairing a variety of other devices including computers, laptops, game consoles, and tablets. We specialize in: - iPhone repair - Samsung repair - Motorola repair - iPad repair - Playstation repair - Xbox repair - Nintendo Switch repair - Laptop repair - Computer repair - & so much more!
  • What does the repair estimate include?
    The repair price estimate includes both replacement parts and labor.
  • When am I expected to pay for the repairs on my device? Before or after?
    Since anything can come up during repair, we only expect you to pay for the repair after it has been completed. However more extensive repairs or diagnostics require a $40 bench fee before the repair is started, but that fee will ultimately go towards the repair itself provided we can fix your device.
  • How long do repairs usually take?
    We offer same day phone and tablet repair! Most smartphone repairs are completed within an hour of drop off. Exceptions usually including liquid damage cleanings or more extensive repairs such as back glass replacement.
  • What kind of devices do you sell?
    We sell a large variety of pre-owned devices including flagship smartphones from Apple and Samsung. We also sell a variety of Windows 11 and MacOS computer systems! Every device you purchase from our store is included with a 90 day warranty in case any issues pop up excluding any sort of physical or liquid damage done to the device after purchase.
  • Do you buy devices?
    Whether the device is broken or fully functional, we provide cash offers* on your smartphones, smartwatches, tablets, laptops and computers. Feel free to visit our store with your device for an offer on your used tech. *A valid State ID or Driver's License is required to sell any devices to our store.
  • Do you accept trade-ins?
    Yes. If you are looking to trade in your device for an upgrade we can definitely work with you there!
  • What kind of guarantee do you provide?
    We offer a free lifetime warranty with any repairs we perform on your device. This includes any defective parts that we install as well as the labor associated with the repair. Our warranty does not include any issues caused by physical or liquid damage. In addition, any devices you purchase from our store come with a 90 day warranty that covers any device defects not caused by physical or liquid damage.
  • What should I do if I drop my device in water?
    Take your device out of the water and power the device off as soon as possible. Dry off the outside of the device as best as you can without powering the device back on or pressing down any buttons. If possible, disconnect the battery. Then feel free to bring your device into our store and we can take care of it from there!
  • When should I have my phone's battery serviced?
    Phone batteries start to deteriorate after 1-2 years of regular usage. Common signs of battery deterioration include: - Needing to charge multiple times per day. - Phone powering off at low battery percentages.
  • Why is my phone not charging?
    If your charging cable feels loose inside the charge port then in most cases it just needs to be cleaned out of any debris that is inside the port. If your charging cable feels snug in the port and your phone is still not charging then the port itself will need to be replaced.
  • My phone is turned on, but the screen won't work! What should I do?
    If your device is turned on but is not displaying a picture, that means the LCD is faulty or damaged and you need a screen repair. If your device is turned on and displaying but the touch isn't responsive, often times you just have to hit the volume up button, the volume down button, and then hold the power button down until your device restarts. This usually fixes the issue. If it does not then you will need a screen repair. If your device has a cracked screen you will need a screen repair to prevent any further issues with your device. At Madison Phone Repair, we can typically get your device's screen repaired within the hour you drop it off to us! Our screen repairs also come with a lifetime warranty covering any screen not caused by liquid damage or physical damage.
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